Frequently Asked Questions
How can I get in touch with you?
You can contact us via email, phone or online chat. Click here to go to the “contact us” page.
What can I expect from a consultation?
During the consultation, we will discuss your wishes and ideas for your jewelry. We will show you examples of our work and help you choose the perfect materials and gemstones for your vision.
How long does it take to create a custom piece of jewelry?
The time frame for creating a custom piece of jewelry varies depending on the complexity of the design. On average, it takes 2-5 weeks to design and create a piece of jewelry.
How much does a custom-made piece of jewelry cost?
The price of a custom piece of jewelry depends on a number of factors, including the complexity of the design, the materials used, and the size and quality of the gemstones. We will provide you with a cost estimate before we begin work. We always strive to make you a satisfied customer and to produce something that matches your budget.
Can I make changes to the design after it has been approved?
We strive to create a piece of jewelry that you love, so we encourage you to make changes to the design during the design process. However, once the design has been approved, we cannot make any major changes.
How do I take care of my jewelry?
We will give you instructions on how to care for your jewelry depending on the materials used. In general, you should store your jewelry in a soft place when not in use and clean it with a soft cloth.
What happens if my jewelry breaks?
We offer repair services for all our jewelry. Contact us if your jewelry needs repair.
Is there anything else I need to know?
If you have any other questions, please do not hesitate to contact us.
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